Christian Counseling & Training Center
2510 Professional Rd, Suite C
North Chesterfield, VA 23235
Phone: 804.358.1343
Email: info@cctcinc.org

 

Christian Counseling & Training Center (“CCTC,” “we,” “us,” or “our”) is committed to protecting your privacy when you visit our website or contact us for counseling and training services.

 

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Contact information (name, email address, phone number, mailing address).

• Basic details you choose to share in an inquiry form or email.

• Technical information such as IP address, browser type, and pages visited, collected through standard analytics tools.

We do not use the website to provide clinical counseling, accept detailed clinical information, or give emergency responses. Please do not submit sensitive clinical details through online forms or email.

 

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions, appointment requests, or training inquiries.

• Provide and improve our website and services.

• Communicate with you about scheduling, programs, events, or updates that you request.

• Maintain our internal records and comply with applicable laws.

 

3. Counseling Records and Confidentiality

Counseling records and any health information you share in person (or by phone/telehealth) are kept confidential and are protected by applicable privacy and professional laws (including HIPAA, when applicable). These records are separate from general website information.

We do not disclose your counseling information without your written permission, except as required or permitted by law (for example, to protect you or others from serious harm, report abuse as required by law, or comply with a valid court order).

 

4. How We Share Information

We do not sell or rent your personal information. We may share limited information with:

• Service providers who help us operate our website, email, or scheduling systems, and who are required to protect your information.

• Third parties if required by law, regulation, or legal process, or to protect our rights, property, or safety.

 

5. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

6. Email and Online Communication

Email and standard web forms may not be fully secure. Please use them only for general questions and scheduling, not for emergencies or detailed clinical information. When an online Application for Biblical Counseling is submitted, the information is used solely to schedule the counselor most appropriate for the requested assistance.

 

7. SMS (Short Message Service)

Information Collected

• Your mobile phone number (provided via consent form or opt-in).

• Interaction data (delivery status, responses).
  No protected health information (PHI) is sent via SMS.

How We Use It

SMS is used solely for:

• Appointment confirmations/reminders.

• Counseling and training announcements and reminders.

• Requests for volunteer and financial support.

• No marketing or third-party sharing.

Consent & Opt-Out
Opt-in is voluntary via website, form, or verbal agreement. Reply STOP to opt out anytime. HELP for assistance. Consent is not required for counseling services. Standard carrier rates apply.

Data Security & Retention
We use reasonable security measures, but SMS is unencrypted. Data is retained only as needed for services and deleted upon opt-out or request.

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8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information to us through the website, please contact us so we can remove it.​

 

9. Your Choices

You may:

• Choose not to provide certain information through the website (though this may limit our ability to respond).

• Ask us to update or correct your contact information.

• Opt out of non‑essential email communications by following unsubscribe instructions or contacting us directly.

 

10. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below shows when it was most recently revised. Your continued use of the website after any changes means you accept the updated Policy.

 

12. Contact Us

Christian Counseling & Training Center
2510 Professional Rd, Suite C
North Chesterfield, VA 23235
Phone: 804.358.1343
Email: info@cctcinc.org

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Last Updated: March 15, 2026